Char Teas Shipping Policy

Pricing 

Postage rates are in accordance with those set by Royal Mail, through whom we send all UK orders. We do not charge a packaging or handling fee. For UK customers, postage will be calculated automatically at checkout based on your order size and weight, as well as whether you choose first class or second class. All orders valued over £25 will be sent as 'signed for' at no additional cost to you.

 

Delivery Timescales

Whilst every reasonable effort shall be made to keep to a delivery, any statement made by the company on delivery cannot be guaranteed and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly out of any failure to meet any estimated delivery date.

The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. To facilitate a prompt delivery, please give a delivery address where someone will be in. All delivery instructions should be stated at the time of ordering (e.g. leave with neighbour, leave in secure porch).

Char UK can accept no responsibility for transport delays or circumstances outside their control causing late delivery. Neither Char UK, nor their designated carrier will accept claims for consequential loss due to late deliveries. Courier parcels will be sent out on a daily basis on a “next day” service with the exceptions being Scilly Isles, Scottish Highlands and islands, Republic of Ireland and Mainland Europe. Smaller parcels will be sent out by first-class post.

Export

We will be happy to quote charges for export order.